سوالـــف قــروب 21


    Work Shop-FD-Test 2

    شاطر
    avatar
    MariOooM

    عدد المساهمات : 166
    تاريخ التسجيل : 28/01/2010
    العمر : 27

    Work Shop-FD-Test 2

    مُساهمة من طرف MariOooM في الجمعة مايو 14, 2010 9:43 pm

    Work Shop-FD-Test 2

    P3- Describe type of employment & the elements of an employment contract.

    Type of employment:-

    ☺️Full-time:- employees general work 38 hours a week, & have a continuing contract of employment. Benefits E.g. paid sick leave, annual leave, holiday pay, long service leave and careers or other types of leave usually apply.

    ☺️Part-time:- employees work regular hours each week, but fewer hours than Full-Time Employees.
    They're usually given the same basic entitlements as full-timers, based on the hours worked (this is called pro rata).

    If working full-time or part-time, any accused entitlements e.g. annual leave should be paid when thee employee leaves. If they're dismissed or made redundant, they may be entitled to notice of termination or payment in lieu of notice (except in cases of serious misconduct) & redundancy pay.

    ☺️Casual:- employees are usually employed on an hourly or daily basis & don't usually get sick leave or annual leave. They generally get additional pay called a casual loading to make up for this. Casual workers are also less ikely to have regular or guaranteed hours of work. Notice periods do not apply to casuals upon termination of employment.

    Full –time employment:-
    If you work full-time you generally work about 38 hours per week & receive full wages & conditions for working the hours identified in the award. You should receive all wages & conditions under the award which includes annuals leave & long service leave. See also: annual holiday, Long service leave & conditions of employment.

    Casual employment:-
    Are engaged to work on an hourly or daily basis. They receive an extra loading on top of the normal rate
    of pay to compensate for not receiving benefits e.g. as paid sick leave & paid public holiday. This loading is generally between 15% & 33.3% above the normal full-time hourly rate. Casual works also usually receive an extra amount equal to a further 1-12th of the casual hourly rate to cover pro-rate annual holiday pay.

    Some awards specify that casual employees must be paid for a minimum number of hours per day. Other may allow employees must be engage casual employees to work an indefinite number of hours. The employment of casuals to may also be restricted to a specified number of occasions, e.g. less than 5 days duration. Since the definitions of part-time & casual employment vary between ne award & another, it is
    essential to check the award for details.

    Disadvantages of casual employment:-
    If you are employed on a casual basis some of the disadvantages of casual employment may include:-
    - no access to paid sick leave.
    - No guarantee of hours to be worked.
    - No requirement to be give a roster or to receive
    notice of roster changes.
    (therefore making it difficult to plan time for personal reasons.)

    - No guarantee of regular income so it can be difficult to plan a budget & can limit access to loans from financial institutions.
    - Limited unfair dismissal protection (Note: for a casual to have access to an unfair dismissal claim, they must be employed beyond a short period (approximately 6 months) have worked regular & systematic hours & had a reasonable expectation of ongoing employment).

    - Limited access to superannuation. (Note: a casual employee will be entitled to superannuation if they earn $450 or more per month. If they are under 18 years of age they must work 30 hours or more per week a casual receives a payment in lieu of annual leave, this is often spent at the time it is paid, not saved for a period of leave.

    - No access to paid public holiday.
    - No access to personal or careers leave.
    - No notice of termination or access to redundancy entitlement.
    - No Saturday or late night penalty payments for casual
    employees under the shop employees (state) award in NSW.
    - Can have limited access to training, career development, access to workplace information & a feeling that their inputs may be less valued than those of permanent staff.

    Part-time employment:-

    Pro-rata entitlements:-

    If you are part-time employee you must receive the following pro- rata
    entitlement:-
    - Annual leave:- a part-time employee still
    receive 4 weeks annual leave per year but it is paid based on their part-time
    weekly wage.

    - Annual leave on stopping work (know as termination of
    employee):- if a part-time employee stops working in a job & has not taken all their annual leave or as not completed a full 12 months employment, they are also due preoprtionate annual lweave when ceasing the job. The formula to calculate pro rata annual leave is:-

    Gross ordinary weekly wage X weeks worked = $ annual leave
    12

    - sick, long service & allowances are all paid as a proportion of the full-time benefits received, based on the number of hours worked.

    Benefits of part-time employment:-

    Some of the benefit of part-time employment include:-

    - a guarantee of regular & restored weekly hours that should not be altered without notice.
    - Access to paid leave ( sick, annual etc) within predetermined minimum entitlements.
    - Guarantee of a weekly earning that allows for budgeting & access to finance.
    - Access to minimum notice requirement for termination, redundancy, change of roistered hours.

    Contract:-
    - Duration of contract.
    - Parities of contract.
    - Compensation contract.
    - Termination contract-pension
    - To ration of employment.
    - Job responsibilities.
    - Remuneration (benefit, because in )

    P5- Describe the importance of understanding customer needs.

    Activity 4.1- page 42-43:-

    Type of customer:-(bank)
    1. client who has open their bank account.

    How you serve them:- by dealing with how nicely & give them any information that they need & sending them a regular reports about their bank account balance.

    2. the customer who we a visa card/by telling them the feature of it & how much they should pay each
    month & the length of it.

    Activity 4.2 page 44-48:-
    - greeting
    - provide helping.
    - dealing with her depend to their age, gender.
    -give recommendation.
    - give refreshment.

    Activity 4.3 page 49-52:-
    - the personal assistant should try to be patient with the customer & try to reduce his tension.
    - Smile & deal with him kindly.
    - Offer him a help by using (how can I help you?)
    - Offer him some refreshment during the time of waiting for the manager.
    - Offer some news papers & magazines.
    - Apology for delay in appointment.

    Activity 4.4-page53-55:-

    I am away of my office, you can leave a massager.
    If you want, or call me another time thank you..

    I am really, busy now.

    M3- Explain the skills required to deal a minute for a meeting.

    Thing you'll Need:-

    • Step 1 ( have specific people in charge of handling complaints. You want people who are trained in handling complaints & are available to listen.) Don't actually call it the Complaint Department, though. This will make people think you make a lot of mistakes.


    • Step 2 ( have a good attitude about complaints. Ok, so none us actually like to listen to complaints. However, complaints are a way to learn how to improve your business).


    • Step 3 ( Listen. Customer want to be heard & understood).


    • Step 4 (Apologize for the problem. It doesn't matter that the customer may, in fact, have been wrong).


    • Step 5 (Try to fix the problem or make it up to your customer in some way).


    • Step 6 ( Give them something to show your appreciation. It doesn't have to be much coupons are a good idea).


    • Step 7 ( keep records of complaints. This will allow you to analyze what is going wrong & make changes).
    To handle complaints effectively, we all need:
    - a complaints policy.
    - Organizational structure.
    - Handling producers policy.
    - Trained & efficient customer service staff.

      الوقت/التاريخ الآن هو الإثنين ديسمبر 18, 2017 5:29 am